Return Policy
🔁 Return Policy
At HJ Holistics, your satisfaction is our top priority. If something isn’t quite right with your order, we’re here to help make it right.
📦 Returns
We accept returns on eligible items within 30 days of delivery.
To be eligible for a return, the item must be:
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Unused and in its original condition
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In its original packaging
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Returned within 30 days of the delivery date
Please note:
We do not accept returns on opened or used personal care items, unless they arrived damaged or defective.
💸 Refunds
Once we receive and inspect your return, we’ll notify you via email and process your refund.
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Refunds are issued to the original method of payment
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Processing times may vary depending on your bank or payment provider
Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).
🔄 Exchanges
If you need to exchange a product, contact us at support@hjholistics.com with your order number and a photo of the issue.
🚚 Return Shipping
Customers are responsible for return shipping costs.
For your protection, we recommend using a trackable shipping service when sending returns.
📨 Start a Return
To begin the return process, please email us at support@hjholistics.com with:
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Your order number
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The item(s) you’d like to return
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Reason for return
Our team will respond within 1–2 business days with next steps.
❓Need Help?
If you have any questions about your order, returns, or anything else, don’t hesitate to reach out.
We’re here to support your wellness journey, every step of the way.
📧 Email: support@hjholistics.com