FAQs

📦 Frequently Asked Questions

Welcome to the HJ Holistics FAQ page! We’re here to make your shopping experience smooth, informed, and stress-free. If you don’t find what you’re looking for below, feel free to contact us directly—we’re happy to help.

🕒 Shipping

How long does shipping take?

  • United States: 7–14 business days

  • International: 14–31 business days (depending on location and customs)

We work with trusted shipping partners to get your order to you as quickly and safely as possible.

Do you ship internationally?
Absolutely! We ship worldwide. Just keep in mind that delivery times and customs processes may vary depending on your country.

🔄 Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition. To start a return, please contact our support team here with your order number.

Can I exchange an item?
Reach out to us and we’ll make it right.

💳 Orders & Payments

What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, AmEx), PayPal, and other secure payment options depending on your location.

Can I change or cancel my order?
If your order hasn’t shipped yet, we can usually accommodate changes or cancellations. Contact us as soon as possible.

I didn’t get a confirmation email. What should I do?
Check your spam or promotions folder.

🧘 Product Questions

Are your products safe and natural?
Yes! At HJ Holistics, we carefully select products that meet our high standards for quality, safety, and holistic wellness. Many of our items are made from natural or organic ingredients and materials.

Where are your products sourced from?
We work with ethical, trusted suppliers around the world who share our passion for clean, effective wellness products. Each product listing will include more details.

I have a specific health concern. Can I get recommendations?
Definitely. Our team is happy to help guide you toward products that fit your needs. Send us a message with what you're looking for, and we’ll respond promptly.

📬 Still Have Questions?

We’re here for you.
Contact us anytime, and someone from the HJ Holistics support team will get back to you within 1–2 business days.